摘要
根据桂林气象短信客服平台多年的工作实践,归类总结气象短信用户投诉的原因,提出相应的处理解决方法,总结如何有效的与用户交流。
According to the working experiences on mobile message service on weather forecast, the reasons of customers＇ complaints were generalize, several corresponding solutions were given to communicate with our customers effectively.
出处
《气象研究与应用》
2009年第3期94-95,105,共3页
Journal of Meteorological Research and Application
关键词
气象短信
投诉
处理
Meteorological message
Complaint
Solutions
