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服务创新理论研究述评 被引量:18

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摘要 服务创新理论研究是在20世纪90年代开始进入研究者的视野的,虽然由于服务活动本身的复杂性和异质性,有关服务创新理论的研究还没有形成统一的理论框架,但也取得了很大的进展。本文对国外有关服务创新的研究成果进行了梳理,分别阐述了服务创新概念、服务创新研究方法和代表性模型、服务创新类型、服务创新特征和服务创新模式,并给出了简要的评价和展望。
作者 原小能
出处 《经济问题探索》 CSSCI 北大核心 2009年第11期162-167,共6页 Inquiry Into Economic Issues
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