1Aa, W. van der & Elfring T. Realizing innova- tion in services [ J ] . Scandinavian Journal of Management, 2002, 18:155-171.
2Gadrey, J., F. Gallouj & O. Weinstein. New modes of innovation: how services benefit industry [ J] . International Journal of Service Industry Management, 1995, 6 (3) : 4-16.
3Tidd, J. & Hull, F. (eds) . Service innovation: organizational responses to technological opportunities and market imperatives [ M ] . London: Imperial College Press, 2003.
4Bart van Ark, Lourens Broersma & Pim den Hertog, Services innovation, performance and policy : a review [ EB/OL] . http : //www. ggdc. net/pub/SIID_ papers/synthese%20paper, pdf, 2003.
5Berry, L.L., Shankar, V., Parish, J.T., Cadwallader, S. & Dotzel, T. Creating new markets through service innovation [ J ] . Sloan Management Review, 2006, 47 (2) : 56 - 63.
6Marja T. & Tiina T. Emergence of innovations in services: theoretical discussion and two case studies [ R] . Presentation in International ProACT Conference: 'INNOVATION PRESSURE -Rethinking Competitiveness, Policy and the Society in a Globalised Economy', 2006, 3 : 15 - 17, Tampere.
7Tidd J. , Bessant J. & Pavitt K. Managing innovation: Integrating technological, market and organizational change [ M ] . John Wiley and Sons, Ltd. Chichester, 2005.
8Sundbo, J. Management of innovation in services [ J ] . The Service Industries Journal , 1997, 3 : 432 - 455.
9Coombs, R. & Miles, I. Innovation, measurement and services: the new problem [ A ] . in Metcalfe S. J. & Miles I. (Eds.) . Innovation Systems in the Service sectors [ C ] . Dordrecht and London : Kluwer, 2000 : 85 - 104.
10Barras, R. Towards a theory of innovation in services [J] . Research Policy, 1986, 115: 161- 17,3,.