耳鼻喉科研究生与患者沟通情况调查分析

Analysis of communication between the postgraduate of otorhinolaryngology and patients

目的对比医患沟通考评后耳鼻喉科研究生的医患沟通状况并提出解决办法。方法随机抽取考评前后1年各200份耳鼻喉科住院患者的医患沟通问卷。结果考评前患者对研究生的沟通满意率56.43%,基本满意率34.1%,不满意率9.49%;考评后分别为78.8%,14%,7.5%。考评前65.4%的患者认为医生的态度,48%患者认为医生的行为,52.5%患者认为医生语言影响医患沟通效果;考评后分别为12%,14.5%,23.5%。两组对比有显著性意义(P<0.05)。结论考评对研究生医患沟通有明显改善,但研究生沟通仍要从自身行为及语言艺术方面进一步改进。

Objective To contrast the message of the state of postgraduate patient communication before or after evaluation and put forward the solution. Methods Each 200 questionnaires were randomly sampled that of patients who were hospitalized in the department of ENT department of the seconed affiliated hospital of Chongqing Medical University. Results The ratio of satisfaction was 56.43%; 34.1% patients considered the communication was common, 9.49% patients considered the communication was dissatisfying before evaluation,but the ratio was 78.8%,14%,7.5% respectively after evaluation. Before the evaluation, 65.4% patient considered the service attitude affecting the communication,48% patient considered the behavior of the doctor affecting communication,52.5% patient considered the speech of the doctor, while after evaluation, the ratio was 12% ,14.5% ,23.5% respectively. Conclusion Evaluation improved the doctor patient communication, but postgraduates were required to improve speech and behavior arts.