标准化质量管理在旅行社内部服务中的应用研究

Study on Standardization of Quality Management in Travel Agency's Internal Service

内部服务质量始终体现在旅行社各部门、各岗位之上,贯穿于旅行社服务的全过程之中。旅行社通过内部服务质量标准的实施,不仅为旅行社员工开展内部服务提供了明确的指引,而且促进了内部服务体系的整合,为旅行社企业合理、高效整合内部服务资源提供了切实可行的管理方法。

Internal service quality has always been reflected in the travel agencies and throughout the entire process. The implementation of internal service quality standards is not only for Travel agency staff to carry out internal service with clear guidelines, but also for the integration of internal service system .