摘要
近年来,随着酒店业的迅速发展,服务质量问题也越来越引起人们的关注,如何建立适合宾馆特色的质量管理体系成为宾馆质量管理的重要课题,结合宾馆服务的特点.按照ISO9001质量管理模式建立宾馆质量管理体系,不失为一种行之有效的方法。
In recent years, with the rapid development of the hospitality industry, problems of service quality have roused increasingly extensive attention. How to build up quality control system suitable for the special feature of hotels has become an important subject of quality control in hotels. Therefore, it is still an effective method to establish the quality control system in hotels according to the characteristics of hotel service and ISO 9001 quality control mode.
出处
《石油工业技术监督》
2009年第10期24-27,共4页
Technology Supervision in Petroleum Industry
