部队人员铁路输送满意度因子分析

Research on the Satisfaction of Troops Railroad Transportation Based on the Factor Analysis

为了在部队人员铁路输送实行全客车保障后提高铁路输送人员满意度，探索影响满意度的因素与原因，通过采用问卷调查的方法，结合因子分析，主成分分析等方法对人员满意度进行评价，并对人员满意度的影响因素给出一定改进措施。

In order to improve the personnel transportation＇ s satisfaction and explore its influencing factors, questionnaires are used and analyzed by the factor analysis approach and principal components analysis method, then the suggestions are given.