WikiAnswers对图书馆网络参考咨询服务的启示

WikiAnswers and the Inspirations to Web-based Reference Service of Libraries

通过调研美国著名Q&A网站WikiAnswers,综合分析网站的问题类目组织、问答组织与管理模式,总结其服务特色;并以广东省立中山图书馆联合参考咨询与文献传递网为例,从图书馆网站FAQ的改进、网络参考咨询服务的社会化以及图书馆网络参考咨询服务的拓展三方面展开,根据WikiAnswers的服务特点提出图书馆提升网络参考咨询服务质量的建议,并就如何实现参考咨询社会化及拓展图书馆的网络参考咨询服务提出见解。

Through the investigation to WikiAnswers, the questions and answers （Q＆A） Website, this article gives its comparative analysis on three aspects of the classification system of WikiAnswers, organization of questions and answers and the management scheme of the Website, and summarizes the features of the service of WikiAnswers. Taking UCDRS for example, contributes suggestions on three steps to improve the FAQ, socializing and extending the Web-based reference service of libraries to optimize Web-based reference service of libraries.