对实时虚拟参考咨询服务未来发展的思考被引量：10

The Future of Virtual Reference Services

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摘要由于使用量低、技术不稳定等原因,采用专业软件的实时虚拟参考咨询服务的发展遭遇到了困境。随着Web2.0技术的发展,一些免费工具如即时通讯软件(Instant Messaging,简称IM)被应用到了实时虚拟参考咨询领域。即时通讯咨询服务因其方便易用,颇受用户青睐,但在咨询功能和服务管理方面还存在着一些不足,这促成了集专业咨询软件和IM咨询软件优点于一体的下一代实时虚拟参考咨询系统LibraryH3lp的出现。文章在介绍LibraryH3lp特点的基础上给出了实时虚拟参考咨询服务开展和系统选择方面的若干建议。 Chat reference has encountered some difficulties in past a few years due to its low volume, technical problems and staffing problems.With the advent of Web 2.0, some free, easy-to-use communication tools such as IM have emerged, librarians can establish a virtual reference service with these tool＆ The paper discusses the pros and cons of IM reference and provides an overview of LibraryH31p-an integrated IM and Web chat system designed specifically for virtual reference services in libraries, which supports multiple simultaneous librarian and routes to queues of librarians in a particular service area. It also supports Web page embeddable chat widgets, as well as simultaneous gateways to multiple IM protocols. Finally, the various options for providing real time virtual reference services are put forward.

作者刘素清

机构地区北京大学图书馆

出处《图书馆学研究》 CSSCI 北大核心 2009年第11期74-77,共4页 Research on Library Science

关键词实时咨询虚拟参考咨询 IM咨询 LibraryH3lp real time reference virtual reference IM reference LibraryH31p

分类号 G252.6 [文化科学—图书馆学] TP393.09 [自动化与计算机技术—计算机应用技术]

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参考文献8

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二级参考文献19

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