考虑管理者风险态度的大型服务运作系统能力应急管理

Disrupting Capacity Management of Service Operation System under Decision-maker's Risk Attitude

以突发事件发生后,大型服务运作系统的运营能力遭受损伤为研究背景,分析了应急期间服务运作系统能力的应急管理模式,围绕应急期间系统内部能力恢复和外部能力采购以及管理者风险态度的3方面因素,构建了以应急总成本最小为目标的能力应急管理模型。通过数值分析得到4个重要的应急管理结论,对社会管理部门以及运作系统自身科学的应急决策均具有一定的指导意义。

The capacity loss of large-scale service operation system after disruption is considered, and the capacity management mode during the disrupting periods is analyzed. Mathematic model is created with the capacity recovery and procurement under the consideration of decision-maker＇s risk attitude. Four important managerial insights are obtained through numerical simulation, which are useful for the guidance in the scientific decision making of service operation system and social administration department.