基于信息平台的门诊流程优化

Optimization of Out-patient Service Process Based on Information Platform

随着人们生活水平的不断提高,对医疗服务的要求也越来越高,传统医院门诊流程已不能满足患者需求。由于传统的诊疗流程从患者角度考虑少。看病难现象普遍存在,诊疗流程的改进已成为近年来医院管理者普遍关注的问题。医院信息系统为流程改进提供了一个良好的运行平台。使人性化服务流程得以实现。就传统门诊流程的现状,提出了在信息技术支持下的门诊流程优化措施。

As the improvement of people＇ s living conditions, the requirements for medical service becomes higher and higher, and the traditional out-patient service process can no longer satisfy the patients＇ need. For traditional diagnosis and treatment process seldom considers for patients, the phenomenon that it is bothersome to see a doctor is universal, thus, the improvement of diagnosis and treatment process has become a common focus management personnel of hospitals in recent years. Hospital information system has provided a good operation platform for process improvement, which made the humanistic service process realized. It proposes measures for optimizing out-patient process supported by information technology based on the status quo of traditional out-patient process.