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基于OCB理论的高校图书馆服务质量的思考 被引量:2

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摘要 组织公民行为(OCB)是普遍存在于组织中而又被忽略的重要行为,它对组织和个人提高工作成绩都有重要的作用。本文以OCB理论为基础,探讨了OCB对图书馆读者服务及人员管理的意义。
作者 刘燕玲
机构地区 鲁东大学图书馆
出处 《鲁东大学学报(哲学社会科学版)》 2009年第6期106-108,共3页 Ludong University Journal:Philosophy and Social Sciences Edition
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