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供水企业服务质量评价体系的构建 被引量:1

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摘要 运用服务营销理论中服务质量和服务质量评价等理论,研究了某供水企业服务质量的特点,并尝试建立一个可行的供水企业服务质量评价体系,以便改进供水企业服务质量。
作者 陈宇飞
出处 《供水技术》 2009年第6期62-64,共3页 Water Technology
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