用户使用视角的政府门户网站效用及影响因素研究

Study on the Effectiveness of the Government Portal Website Performance from the User's View

政府门户网站在电子政务中处于核心地位,是用户与政府进行交流的重要平台。如何通过政府门户网站建设更好地服务公众,提升公众对政府的信任感,已成为政府和研究者共同关心的问题。本文在回顾了信息系统效用、技术接受理论、任务技术匹配理论的基础上,构建了研究模型,并以浙江省政府门户网站为实证研究对象,从用户使用视角研究门户网站效用的影响因素,最后根据研究结论给相关政府部门提出了相应的对策建议。

Government portal is an important platform for communication between citizens and government, which makes it to be a core role in the e-government. How to improve the public service and citizen＇s trust to the government by constructing and reforming the government portals is now a problem concerned by both. the government and researchers. This paper constructed a research model based on the review of the theory of information system efficiency, TAM and task technology fit. Then we focused on Zhejiang province government portal, explored the factors those would affect the utility of the government portal from the perspective of the users. According to the conclusions, we give out some countermeasures and suggestions to the related government departments.