和谐警民关系视野下的“杭州飙车撞人事件”分析——一个危机传播的视角

Analysis on Hangzhou Violent Wind Car in the View of Harmonious People and Police Relationship

在和谐警民关系视野下,"危机"和"危机传播"是绕不开的议题。依据危机传播的立场与价值观进行判断,杭州警方在处理2009年5月7日发生的飙车撞人事件中存在明显缺陷,主要体现在:对外发布信息内容不足、组织发言人选择不当、从公众利益和民意的角度处理危机力度不够。结合危机传播的意义、原则和基本观念分析,公安机关在危机中应保持开放性、快速反应、加强与传媒沟通、正确落实新闻发言人制度、坚持公众利益至上。

In the view of harmonious people and police relationship, crisis and crisis communication are unavoidable discussion topics.According to the crisis communication standpoint and values, some obvious defects lie in the Hangzhou Violent Wind Car incident： the information to the external is limited; the selection of spokesman is unsuitable; the disposal of crisis is not enough. The public security organs should keep up with the open and quick response principle, enhance the communication with the media, implement the press spokesman and put public interest supremacy.