基于OMUKE和UPPA的用户研究方法

On the User Research Method Abased OMUKE and UPPA

用户研究是以用户为中心的经验撷取和生活研究。现在各种常用的用户研究方法都聚焦于用户、过程以及产品的使用背景。详细分析了以物为媒介的用户知识获取法(OMUKE)和基于产品架构的使用过程法(UPPA),在比较其优缺点和现实可行性的基础上,提出基于用户角色的OMUKE与UPPA整合方法,以实现在批量生产的系统平台上满足各种不同的个性化需求,有助于研究人员有效获取用户知识并转化为成功的设计。

User research is a user-centered elicitation of experience and research of life. Now user research methods commonly used are focused on users, processes and background of usage. This paper analyzes the methods of Object-Mediated User Knowledge Elicitation （OMUKE） and Use Process Based Product Architecture （UPPA）. Comparing the advantages, disadvantages and practical feasibility between OMUKE and UPPA, it proposes the method that integrates UPPA with OMUKE based on Personas, to meet the various requirements of individual based on the systemic platform of mass production, which contributes to researchers to effectively obtain users＇ knowledge and convert it to a successful design.