期刊文献+

基于品牌护盾的非突发性企业品牌危机化解 被引量:2

Study on the Defusing of Non-sudden Enterprise Brand Crisis Based on the Brand Shield
下载PDF
导出
摘要 在分析非突发性企业品牌危机及其机理的基础上,分析了品牌护盾在非突发性品牌危机管理中的作用及其微观上弱化危机的机理,并提出从建立危机文化、完善危机防范制度、有效的危机预警体系和合适的危机处置手段4个方面构建企业品牌护盾策略,将非突发性品牌危机化解于无形。 Based on the non- sudden crisis analysis and its mechanism of enterprise brand, the role of brand shield in the nonsudden crisis management and its mechanism of weakening brand crisis on the micro - lever were analyzed. The four kinds of brand shield tactics were proposed from four measures of building the crisis culture, revising the crisis prevention system, developing the effective crisis warning system and making the appropriate crisis disposal. It can resolve non - sudden brand crisis into invisible action therefore.
出处 《武汉理工大学学报(信息与管理工程版)》 CAS 2009年第6期977-980,共4页 Journal of Wuhan University of Technology:Information & Management Engineering
关键词 品牌管理 非突发性 品牌危机 品牌护盾 brand management non-sudden brand crisis brand shield
  • 相关文献

参考文献6

二级参考文献26

共引文献38

同被引文献42

  • 1范秀成.服务质量管理:交互过程与交互质量[J].南开管理评论,1999,2(1):8-12. 被引量:153
  • 2金玉芳,董大海.消费者信任影响因素实证研究——基于过程的观点[J].管理世界,2004,20(7):93-99. 被引量:81
  • 3张世琪,黄浏英.饭店业服务的互动质量分析及控制研究[J].商业经济与管理,2004(9):47-50. 被引量:11
  • 4康紫波,董关鹏.声誉管理[M].北京:中国财政经济出版社,2007.
  • 5梁建,樊景立.理论构念的测量[M].//陈晓萍,徐淑英,樊景立.组织与管理研究的实证方法.北京:北京大学出版社,2008:229-254.
  • 6HOMBURG C, PFLESSER C. A Multiple-layer Model of Market-oriented Organizational Culture: Measurement Issues and Performance Outcomes [ J ]. Journal of Marketing Research, 2000,37 ( 4 ) : 449-462.
  • 7KIRCA A H, JAYACHANDRAN S, BEARDEN W O. Market Orientation: A Meta-analytic Review and Assessment of Its Antecedents and Impact on Performance[ J ]. Journal of Marketing ,2005,69 ( 2 ) :24-41.
  • 8DESHPANDE R, FARLEY J U, WEBSTER F E. Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis [ J ]. Journal of Marketing, 1993,57 ( 1 ) : 23-37.
  • 9余国良.社会心理学前沿[M].北京:北京师范大学出版社,2010:179-245.
  • 10BAUMEISTER R F, BRATSLAVSKY E, FINKENAUER C, et al. Bad is Stronger than Good [ J ]. Review of General Psychology, 2001,5 (4) :323-370.

引证文献2

二级引证文献10

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部