5Sai Global.Australian Business Excellence Framework, Sai Global Professional Services,. http:// www. sai - global. com/professionalser-vices/, retrieved in 19/12/05 . 2005
6.Austin Health - Quality of Care Report[]..2005
7AIHW.Australian Health[].wwwaihwgovauretrieved in //.1996
8.Victorian Quality Council[]..2005
9Cockerham W.Medical Sociol-ogy[]..2004
10DHS.Consumer participation and information program, [EB/OL). http://www. health. vic. gov. au/consum-er/, retrieved in 10/12/05 . 2005