矿山企业呼叫中心构建研究

Research on Construction of Call Center in Mining Enterprises

简要介绍了呼叫中心的概念和发展,分析了矿山企业对于呼叫中心的需求,描述了矿山企业呼叫中心的系统结构和工作原理,探讨了矿山呼叫中心的功能和建设中的若干问题。

This paper introduces the concept and development of call centers,analyzes the demand for call center in mining enterprises,describes its system structure and working principle,and discusses its function and some other issues in construction.