酒店采购工作流程中存在的问题及对策——基于鄂尔多斯假日酒店个案的研究

Existed Problems in the Process of Purchasing Work in Hotels and Countermeasures——Research Based on the Case Study of Erdos Holiday Inn

采购是保障酒店正常运营的重要环节,采购部是酒店内的物流集散中心和成本控制中心,其工作效率直接关系到酒店的运转速度和服务质量水平。以鄂尔多斯假日酒店为个案,基于对其采购流程现状的了解,对该酒店存在的拖欠供应商货款、采购单审批效率低、采购人员关系复杂等问题及其产生原因进行了分析,并提出了相应的对策与建议。

Purchasing is an important step in ensuring the normal running of a hotel. Purchasing department is the concentration and distribution centre in the hotel. Its work efficiency has direct relation with the running speed and the service quality of the hotel. Take Erdos Holiday Inn as an example, there exist some problems. The first one is the hotel owes the suppliers＇ payments for goods. The second is inefficient examinations and approval of the purchase requisition forms. The last one is the complicated relationship among the purchasers. Based on the understanding of its current process of purchasing, the article analyzes the causes of the problems and presents some feasible countermeasures and suggestions.