1Fan, V., Burman, M., McDonell, M., et. al. Continuity of care and other determinants of patient satisfaction with primary care. J Gen Intern Med, 2005,20(3):226-33.
2Kotler P., Armstrong G. Principles of Marketing (Eleventh Edition). 北京:清华大学出版社,2007.
3Hall, M., Camacho, F., Dugan, E. et. al. Trust in the medical profession: conceptual and measurement issues Health Serv Res.,2002,37(5): 1419-39.
4American Board of Internal Medicine.Guide to awareness and evaluation of humanistic qualities in the internet[M].Philadelphia,Pa:American Board of Internal Medicine,1992:45-75,232-235.
5David DH.Physician behaviors that predict patient trust[J].The Journal of Family Practice,2001,4(50):323-328.
7Fallowfield L,Jenkins V,Farewell V,et al.Efficacy of a Cancer Research UK communication skills training model for oncologists:A randomized controlled trial[J].Lancet,2002,39(37):650-656.
8Krishna SB,Spencer DC,Griffin JZ,et al.Clinical trials of interactive computerized patient education:Implications for family practice[J].J Family Practice,1997,45(1):25-33.
