摘要
人性化服务是现代公共图书馆服务创新的最高境界。阐述了现代图书馆人性化服务的内涵,以深圳图书馆人性化服务建设的实践为例,提出了以读者满意为核心的人性化服务模式。
Humanized service is the highest level of service innovation of the modern public library.This paper expounds the connotation of humanized service in the modern public library,and taking the construction practice of humanized service in Shenzhen library as an example,puts forward the humanized service mode with the readers’ satisfaction as the core.
出处
《科技情报开发与经济》
2009年第36期59-61,75,共4页
Sci-Tech Information Development & Economy
关键词
图书馆
人性化服务
服务创新
服务模式
library
humanized service
service innovation
service mode
