摘要
以天津医科大学总医院2007年8月~2008年8月收到的633封患者表扬信为样本,从"患者为什么满意"出发,分析表扬原因,探寻令患者满意的共性因素,从而找出影响医患关系的关键因素并提出建设性意见。
Based on the commendation letters received from 633 patients from August 2007 to August 2008 in Tianjin Medi- cal University General Hospital, and from " Why is patient satisfaction", we analyzed the reasons for praise, explored common factors that make patient satisfaction, identified the key factors in doctor- patient relationship and made constructive comments.
出处
《中国卫生质量管理》
2010年第1期68-70,共3页
Chinese Health Quality Management
基金
天津市教卫系统2008年重点调研成果
关键词
医患关系
影响因素
对策
Doctor - Patient Relationship
Factor
Countermeasure