从表扬信看和谐医患关系的构建

Construction of Harmonious Physician-Patient Relationship Based on the Commendation Letters

以天津医科大学总医院2007年8月～2008年8月收到的633封患者表扬信为样本,从"患者为什么满意"出发,分析表扬原因,探寻令患者满意的共性因素,从而找出影响医患关系的关键因素并提出建设性意见。

Based on the commendation letters received from 633 patients from August 2007 to August 2008 in Tianjin Medi- cal University General Hospital, and from ＂ Why is patient satisfaction＂, we analyzed the reasons for praise, explored common factors that make patient satisfaction, identified the key factors in doctor- patient relationship and made constructive comments.