医患沟通行为及其规范化管理探讨

On Physician-Patient Communication Behavior and Its Standardized Management

分析了医患沟通行为与医疗质量管理的关系及其相关因素,认为医患沟通属于诊疗行为,对于改善医患关系,促进整体医疗质量的提高有重要意义。医患沟通的效果受医务人员的态度、语言、行为方式的影响,积极倾听的态度行为是达到沟通目的的动力性因素。加强医患沟通行为的规范化管理,制定相应的制度、措施和流程已势在必行。

This study explores the association between physician -patient communication and healthcare service quality, and relevant factors. The physician - patient communication belongs to medical behaviors, and plays a key role in the improvement of physician - patient relationship and the overall healthcare service quality. The consults of physician -patient communication were affected by many factors including physicians＇attitude, and usage of words and behaviors, in which the positive attitude and behaviors are key solution to the improvement physician- patient relationship. Therefore the urgent matters are to strengthen standardized management of physician -patient communication, and set up related regulations and effective measure.