基于“问题-回答”的信息服务模式比较研究

A Comparative Research of Information Service Mode based on "Question-Reply"

文章对基于"问题-回答"的三种信息服务模式:数字参考咨询、知识问答平台、威客模式进行比较分析,指出各自的优缺点及互相可借鉴之处,最终为做好图书馆的参考咨询工作提出若干建议。

This paper comparatively analyses three information service models based on ＂question and answer＂, which are digital reference, knowledge question and answer platform and Witkey, and then points out the advantages and disadvantages of the three models, as well as something what could learn from each other, finally, gives some suggestions for how to make a good reference service in libraries.