摘要
文章对基于"问题-回答"的三种信息服务模式:数字参考咨询、知识问答平台、威客模式进行比较分析,指出各自的优缺点及互相可借鉴之处,最终为做好图书馆的参考咨询工作提出若干建议。
This paper comparatively analyses three information service models based on "question and answer", which are digital reference, knowledge question and answer platform and Witkey, and then points out the advantages and disadvantages of the three models, as well as something what could learn from each other, finally, gives some suggestions for how to make a good reference service in libraries.
出处
《情报资料工作》
CSSCI
北大核心
2010年第1期78-81,共4页
Information and Documentation Services
关键词
数字参考咨询
知识问答平台
威客
信息服务
digital reference, knowledge question and answer platform, Witkey, information service