基于ITIL银行业服务台的分析与设计

The Analysis and Design of the ITIL-based Service Platform in Banking

本文提出以ITIL为理论基础,分析和设计了适合银行业的服务台,从而将IT和业务需求有效融合,保证IT基础架构和组织业务的持续运作,及时排除故障问题,并为人员提供一个灵活、可量化的服务支持平台。

Using ITIL as the theoretical basis, the paper analyzes and designs a service platform applicable in banking, which can integrate IT and business needs effectively, ensure the continual operation of ff infrastructures and organization business and the timely solution of problems, thus providing a flexible and measurable service support platform for people.