以学科化服务为契机 提升学科馆员服务的用户满意度

Taking the Chance of Subject Service to Enhance Subject Librarian Service's Customer Satisfaction

本文在对学科馆员现状分析和学科化服务背景和内涵进行介绍后,分析了二者之间存在的良性互动"共赢"关系,从而进一步提出学科馆员要从服务的方式、深度和广度方面加强,以提升用户满意度。

This paper introduced the subject librarian＇s status and background and content of subject service, analyzed the positive interaction between the two ＂win - win＂ relationship, thus further put forward to strengthen the subject librarian＇s mode of service, depth and breadth, in order to enhance customer satisfaction.