基于模糊理论的智能呼叫决策系统的研究与设计

Research and Design of Intelligent Calling Decision Making System Based on Fuzzy Theory

针对呼叫系统中接入控制的决策问题,从影响呼叫客户重要性的四个因素出发,构造了客户重要程度评估集,并提出了在呼叫系统中基于模糊综合评判的呼叫评估方法及相关算法实现,较好地解决了处理客户呼叫的问题,然后设计了智能呼叫决策系统,最后通过与非智能化系统的损失量比较,验证了该智能决策系统的有效性和可行性。

To address the decision making problems of arriving control in calling system,this paper starts from the four factors that have influenced the importance of calling customers.It builds a customer importance degree assessment set,and proposes a calling assessment method and related algorithm implementation based on fuzzy synthetic evaluation.It has solved the problem of treating calling customer by designing an intelligent calling decision making system according to this assessment method.At last,by analyzing the loss with non-intelligent system,this paper verifies the intelligent system＇s validity and feasibility.