以“零缺陷”理念为中心的全面质量管理——应成为中国企业兴旺发展的法宝

The Core of Total Quality Management with ＂Zero Defect＂ Concept should be the Key for Chinese Enterprises to Flourish

以质量取胜已成为当今企业生存发展的必然要求。美国管理大师菲利浦．克劳士比提出的零缺陷管理主张“第一次把事情做对并符合承诺给顾客的要求”，充分发挥人的主观能动性进行全面质量管理，提高全员对产品质量和业务质量的责任感，从而保证产品质量和工作质量。

To producing with high-quality has become an inevitable requirement for enterprises＇ survival and development. Philip. Crosby, the American management Master, puts forward the Zero Defect management, advocates ＂Do right for the first time and with the commitment to customers＇ demands,＂ gives full play into people＇s subjective initiative to conduct comprehensive quality management, promotes staff＇ s sense of responsibility for product quality and service quality, in order to ensure product quality and the quality of work.