旅游公共服务:国际经验与启示

Public Tourist Service: International Experience and Implications for China

提供旅游公共服务既是政府发挥其促进与保障本国旅游业健康、持续发展之功能的体现,也是其使旅游业顺应"以人为本"发展趋势的途径之一。旅游业较发达的国家和地区大多非常重视旅游公共服务的建设,并采取一系列措施,从法律、政策、财力投入等方面予以保证,不断提高旅游公共服务的水平和质量。

Providing public tourist service not only reflects the function of governments to boost and guarantee the healthy continuous growth of tourism industry, but also serves as an approach to direct tourism towards an emerging trend which highlights people - oriented development. Countries and regions whose tourism is relatively advanced, generally attach great importance to the provision of public tourist service, and take a series of measures in terms of legislation, policy and investment and so on to stabilize and upgrade the quality of service. Based on the collation of specific measures adopted by countries and regions in this field, this article brings forward the recommendations for China with reference to their successful experience.