健康管理与传播视阈下的公共卫生热线研究——基于2007—2009年南京市12320实证调查

The study of a Public Health Hotlines in the Subthreshold of Health Management and Communication -Based on the Research of Nanjing 12320 from 2007 to 2009

本文通过对南京市12320公益热线2007—2009年的实证调查分析，在健康管理与传播的视阈下针对存在问题提出以社区为单位提高12320知晓率与增强社会支持等策略。

This article analysises the service hotline of Nanjing 12320 from 2007 to 2009. In order to solve the problem ,we need to enhance the 12320 community-based awareness rate and enhance the social support.