面向制造业的第三方物流企业服务能力评价研究

The evaluation research of service capability of the third-party logistics enterprise that facing manufacturing

随着全球化进程的加快,很多制造企业都把改善物流看作是企业降低费用和提高服务优势的关键,希望把其物流活动外包给专业的物流服务供应商。如何选择物流服务供应商,对物流服务供应商的服务能力如何进行评价是一个值得研究的课题。面向制造业,就第三方物流企业服务能力的评价体系进行研究,利用层次分析法构建了一种服务能力评价模型,可为制造业合理选择物流服务商提供理论依据,通过评价模型物流服务企业可以发现影响服务能力的关键要素,进而通过对这些要素的调控来改进企业的服务能力。

With the quickening of the process of globalization, it is taken as a key to reduce cost and improve service advantage of the logistics activity for logistics improvement by many manufacturing enterprises, they hope to outsource logistics activities to pro- fessional logistics service suppliers. It is a worthy research topic to how to choose logistics service suppliers and how to evaluate the service ability. Facing manufacturing, studied the evaluation system of service ability of third-party logistics enterprises, and constracted a service evaluation model by the Analytical Hierarchy Process （AHP）. Through the evaluation model,logistics service enterprises can find the key elements affecting service ability, then improve the company＇s service ability by controlling the elements.