通信运维管理发展趋势

The Tendency of Communication Operation and Maintenance Management

"十一五"前期,以"质量、安全、效率、效益、服务"为指导思想,中国各通信运营企业已初步构建了自身特色的现代通信网络运维管理体系。通信网络运维呈现高度集中、客户感知、网络经营、服务品牌、运维外包5个主流趋势,这标志着中国通信行业的运维管理水平与管理能力达到相对较高的层次。这不仅仅是管理思想理念的进步,更是现代企业管理方法与信息化技术在企业实践中的深度应用与协调发展。

Now in the early stage of the eleventh five-year period, the Chinese communication industry has built its own modern communication network management system based on the principles of quality, safety, efficiency, effectiveness and service. Highly centralized operation and maintenance, customer perception, network operators, service branding, and maintenance outsourcing have become main trends in network operation and maintenance. This demonstrates China’s high level capabilities in operation and maintenance management, and demonstrates not only an overall improvement in thinking, but also the application and coordinated development of modern enterprise management methods and IT business practice.