摘要
在借鉴商业领域消费积分系统的基础上,通过与城市一卡通相结合,在医院建立医疗消费积分系统。通过实践,发现该积分系统可以有效提高患者数据资料的管理效率,培养患者就医忠诚度,并体现健康服务理念。
This paper discussed the establishment and application of medical consumer points system. Through the application, we found that the points system can effectively improve the patients＇data management and patients loyalty. It also can reflect the conception of health service.
出处
《中国卫生质量管理》
2010年第2期51-52,共2页
Chinese Health Quality Management
关键词
医疗消费
积分系统
忠诚度
Medical Consumption
Points System
Patient Loyalty
