旅游企业情感管理与工作满意度、离职意向、总体情感指数的关系研究

A Study of Tourism Enterprise's Emotional Management and Job Satisfaction,Resignation Intention,Overall General Affect index

本研究通过研究情感管理的"关心"、"理解"、"尊重"3个维度对工作满意度的影响,以及经工作满意度的中介作用对员工离职意向、总体情感指数的影响,分析情感管理因素对旅游企业的作用。研究发现,情感管理的3个维度对工作满意度、员工总体情感指数均具有较强的正向预测作用。"尊重"对员工离职意向有显著的负向预测作用,而"理解"和"关心"对员工离职意向的负向预测作用不强。

This article proposes to analyze how the factors of emotional management act on tourism enterprises,mainly by studying the impact of care, understanding and respect（ three dimensions of job satisfaction）, and influence of them on employee resignation intention and overall general affect index through job satisfaction as a mediation. We＇ve found these three dimensions of emotional management could produce a great effect on employee overall feeling index as well as job satisfaction. Futhermore,respect plays an remarkable negative predicating role on employees resignation intention,while understanding and care are not such significant predictors.