四川省公立医院药房经营管理现状调查之四——运营管理与文化建设

Investigation on Current Situations of Operation Management and Corporate Culture in Public Hospital Pharmacies

目的了解四川省公立医院药房运营管理和文化建设现状,为提高公立医院药房管理水平提供证据与建议。方法依据运营管理和文化建设的理论和研究方法,设计调查问卷,调查74家公立医院药房的管理者及骨干306人对公立医院药房运营管理水平和文化建设的认识。采用率和构成比进行统计学描述。结果①超过70%的被调查者认为员工的服务意识和质量意识一般;约70%的被调查者认为相互间配合较好、职责较明确。②近60%的被调查者认为公立医院药房员工的效率成本意识一般。③近50%的被调查者认为存在不能及时获得信息及沟通不充分现象。④约50%的被调查者认为服务流程不合理,需要优化。⑤60%的被调查者认为文化建设对科室发展有一定作用;超过70%的被调查者认为现有管理制度较健全,但偶尔有违反制度现象。结论公立医院药房运营管理有待完善,科室文化尚未发挥应有的作用。

Objective To investigate the current situations of operation management and corporate culture in the public hospital pharmacies, and to provide the evidence and suggestions for improving the performance of the public hospital pharmacies. Methods According to the principles and study methods of operation management and corporate culture, we designed the questionnaire to investigate the operation management and corporate culture among 306 managers and pharmacists working in 74 public hospital pharmacies. We used percentage and proportion for statistical description. Results （1） Over 70% participants considered that the public pharmacies lacked in consciousness of service and quality and that they cooperated as their clear responsibilities. （2） Nearly 60% considered that the public pharmacies lacked in awareness of costs and efficiency. （3）Nearly 50% thought that they could not get information in time and communicate enough. （4） About 50% considered that the working processes needed improvement. （5） About 60% realized corporate culture promoted pharmacies. Conclusion Public hospital pharmacies need to improve operation management and foster unique corporate cultures to enhance comprehensive competitive strength.