制造业服务化与经营绩效的实证检验——基于中美上市公司的比较被引量：79

An Empirical Test of the Effect of Manufacturing Service-orientation on Corporate Performance:A Comparison between Chinese and American Enterprises

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摘要文章以中美两国的装备制造、汽车、家电以及电子信息等制造行业为研究对象,围绕服务化对制造企业经营绩效的影响展开探讨。研究结果表明:中美制造企业主要存在8种服务化形式;中国企业的服务化程度以及服务的资本、知识和技术强度低于美国;中国企业的服务化对其经营绩效存有显著的倒U型关系,而美国企业只有显著的正向线性关系。在此基础上,文章认为促进企业从"制造文化"向"服务文化"转型;增强企业的服务运营能力;合理开展服务业务;提升服务能效是加强我国制造业竞争力,实现产业健康可持续发展的重要任务。 This paper analyses the influence of service-orientation of manufacturing on corporate performance with evidence from equipment, automobile, household appliance and electronic information industries in China and America. We draw the following conclusions： There are eight major patterns of service-orientation in manufacturing companies. The level of serviceorientation and the intensity of capital, knowledge, technology in service are lower in China than they are in America. Serviceorientation has an inverse U relationship with performance for Chinese manufacturing enterprises, hut has a positive and linear relationship with performance for American enterprises. Based on our conclusions, it＇s important for Chinese manufacturing enterprises to shift from manufacturing culture to service cuhure, improve service operation, provide reasonable services and upgrade the level of service.

作者陈洁雄

机构地区中山大学管理学院

出处《商业经济与管理》 CSSCI 北大核心 2010年第4期33-41,共9页 Journal of Business Economics

基金国家社会科学基金项目"发展现代产业体系研究:基于珠江三角洲高级服务业和制造业互动发展的视角"(09BJY046) 广东省软科学项目"广东制造业和服务业融合化发展的动力机制与路径研究"(2009B070300043)

关键词制造业服务化经营绩效 manufacturing service-orientation corporate performance

分类号 F425 [经济管理—产业经济]

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