互动设计新趋向

New Tendency of Interaction Design

提出作为数字化时代交互设计新趋向的服务设计,应遵循"以用户为中心"的设计原则,通过对服务环境、相关利益人、服务公司的观念与品牌的全面分析与描述,论述了设计师如何着手编制多触点服务列表、服务蓝图和流程图,从而确定各服务时刻应提供何种系列服务,进而创建服务模型和数字服务中心,最终实现优秀的服务设计。

As the new tendency of interaction design,service design should obey human-centered design principle,designers could compile service list,service blueprint,process map and make sure the service string and service prototypes are appropriate for a set of discrete moments through environment description,company branding analysis,etc.Thus designers can build the center of digital services,applying these techniques can lead to an excellent service design.