摘要
在医疗卫生服务事业蓬勃发展的同时,医患关系也日趋紧张。文章对医疗投诉的原因、规范医疗投诉管理的必要性、正确看待医疗投诉等问题进行了阐述,为提高医疗服务质量、规范医疗服务流程提供参考。
The relationship between doctors and patients has become increasingly intense with the flourshing development of health service.The reasons for medical complaints, the need to standardize the management of medical complaints, and the correct treatment on medical complaints are discussed . Therefore, it provides refenence for improving the quality of medical service and standardizing the process of medical service.
出处
《中国医院管理》
2010年第4期1-3,共3页
Chinese Hospital Management
基金
卫生部基金课题(14516103)
关键词
医疗投诉
规范
管理
medical complaints
standardize
management
