破解“城管困境”的战略性人力资源管理视角——基于对北京城市管理综合执法队伍的调查研究

The Solution to the Dilemma of Integrative Law Enforcement in Municipal Administration from the View of Strategic Human Resource Management——Taking Beijing as Research Target

近些年围绕城管执法队伍产生了很多争论,一方面,地方政府对这支队伍有很强的依赖,另一方面,这支队伍受到了很多批评甚至攻击。本文在对北京市城管执法队伍进行深入调查的基础上发现,问题的根源在于国家对这支队伍缺乏明确的战略定位,这导致赋予他们的职责与这支队伍的数量和质量之间出现较为严重的不匹配,再加上没有及时采取措施对这支队伍的结构和管理机制进行优化,结果使城管执法工作的职责不断扩大,与这支队伍的人力资源状况之间的矛盾日益尖锐。相应地,必须从战略和人力资源管理两个层面来寻找解决问题的方案,即借助战略性人力资源管理思想来化解"城管困境"。

The integrative law enforcement in municipal administration has attracted a lot of attention and controversy in recent years.While local governments rely a lot on this workforce to keep street order,this workforce is criticized or even accused.Based on deep investigation in Beijing,it is found that the root of this dilemma is the lack of strategic orientation and planning,which results in the current mismatch between the responsibilities given to this workforce and their quantity and quality.Moreover,there are no measurements for updating and optimizing the structure and management of this workforce,so more responsibilities are delivered to this workforce,which leads to more serious intention within this workforce.Therefore,the solution to this dilemma lies in two aspects:strategy and human resource management,which means that strategic human resource management will be a possible way and useful guidance for further development.