知识管理视角下数字参考咨询服务研究

A study on digital reference service under the view of knowledge management

在对知识管理、参考咨询服务的概念及特征等方面分析的基础上,发现知识管理与参考咨询服务具有诸多相通之处,因此提出了知识管理视角下实施参考咨询服务的3点思路:隐性知识是实施知识管理的最佳切入点;知识共享是重要环节;参考咨询个案的实施是知识传播过程。

Based on the analyse of the knowledge management,concept and features of reference services,the paper puts forward three ways about practising reference service under the view of knowledge management.Tacit knowledge is the best effective starting point of knowledge management.Knowledge sharing is an important link.A case of practising reference service is the spreading of knowledge.