层次分析法在商业银行部门绩效考核的应用

The Application of the Analytical Hierarchy Process in Computerized Evaluation System in Commercial Banks

正确评价商业银行绩效的前提是建立科学、合理、可行的评价指标体系。平衡计分卡是一系列财务绩效衡量指标与非财务绩效衡量指标的综合体,它为管理层快速、全面、客观地考察银行的运营状况提供了最为真实的依据,为商业银行的战略管理活动创建了良好的基础构架。层次分析法是一种层次权重决策分析方法,它适用于结构较复杂,决策准则较多且不易量化的决策问题,可以紧密地和决策者的主观判断及推理联系起来,对决策者的推理过程进行量化描述,可以避免决策者在结构复杂和方案较多时的逻辑推理上出现失误。借鉴平衡计分卡的指标体系,采用AHP建立商业银行部门绩效的综合评价模型,可以全面有效地反映商业银行部门绩效管理活动的基本情况。

A proper performance evaluation relies on the construction of a scientific, reasonable, and feasible indices system. The balanced score card（BSC） works as good basis for the strategy of the a commercial bank. It is a series of financial evaluation indices and non-financial evaluation system which provides prompt, overall, and objective support for management to understand the operation situation. The AHP, a hierarchy weighted decision method, is used for complicated, over-ruled and unquantified problems. It will relate the objective evaluation with a decision maker＇s subjective judgment and reasoning, quantify the reasoning of the decision maker, and avoid logic mistakes the decision maker might make when dealing with complicated, or multiple projects. Using AHP with the basis of the evaluation indices of the BSC will form a whole construction of the evaluation system which will reflect the basic situation of the commercial bank clearly.