一种电子工单系统的设计与实现

Design and Realization of Electronic Work's Form System

电子工单系统是电信企业运营信息化的重要IT系统,在提高服务质量和改善服务效率方面具有重要作用。文章设计的电子工单系统包含业务处理、障碍处理和日常事务处理三个方面的内容。文章重点介绍了业务处理子系统和障碍处理子系统的设计过程和实现方法,并对系统实现过程中的一些关键问题在深入分析的基础上提出了具体的解决办法。

Electronic work＇s form system is very important in communication enterprises, which can help communication enterprises to improve their serving standard and efficiency. The electronic work＇s form system is composed of tripartite：business treatement, malfunction treatement and day-to-day affairs treatement in the text. The paper introduces the design and realization of business treatement subsystem and that of malfunction. Then the paper thoroughly analyses some important problems about the realization and then gives some solutions.