家电行业第三方物流企业服务质量的现状与对策研究

The Study on the Current Situation and Countermeasures of the Third-Party Logistics Enterprises' Service Quality in House-Hold Appliance Industry

第三方物流是随着物流理论与实践的不断深入发展而出现的,是物流专业化、一体化的必然产物,它担负着为家电行业提供现代物流服务的使命。但我国家电行业第三方物流企业服务质量与国外相比有较大的差距,分析了我国家电行业第三方物流企业服务中存在的问题,提出了相应的对策。

The third - party logistics （TPL） is a new logistics form appearing in the developing process of logistics theory and practice. It is an inevitable outcome of logistics specialization and integration, and takes on the mission of providing modern logistics service. However, compared with foreign enterprises, the service quality of TPL enterprises in our country＇s household appliance industry is much lower. Therefore, based on the analysis of problems in the service of TPL enterprises in household appliance industry, the paper proposes some corresponding countermeasures.