摘要
用层次分析法,制定了具体的铁路快运货主满意度评价指标体系,并且对评价方法进行了研究,提出了以改进熵值法确定权重系数的模糊综合评价模型,为铁路快运的健康发展提供理论依据。
The paper employs analytic hierarchy process to draw up the specific evaluation index system of cargo owner satisfaction of rail- way express and then studies the evaluation methods, proposing to use fuzzy comprehensive evaluation model where the weight coefficients are obtained through improved entropy method.
出处
《物流技术》
2010年第7期101-103,共3页
Logistics Technology
关键词
货主满意度
指标体系
改进熵值法
模糊综合评价模型
cargo owner satisfaction
index system
improved entropy method
fuzzy comprehensive evaluation model