沟通是头等大事

Listening to Your Guests

在上海任职期间，Charles先生每天都花四小时与客人聊天，解决每个客人的需求。在他看来，这种沟通是必不可少的。专访喜达屋酒店与度假村集团东南亚地区副总裁Charles Abbott。

Listening to guests is something worth spending time for, finds Eden Zhang in her meeting with Charles Abbott, regional vice president of south east Asia for Starwood Hotels ＆ Resorts.