基于价值链的物流服务标准化及服务模式

Logistics Service Standardization and Model Based on Value Chain

作为供应链重要一环的物流服务商,其核心作用体现在为其上下游企业提供能使价值增值的物流服务。物流服务涉及面广,服务的优劣受人的因素影响大,所以,物流服务标准化的作用显得尤为突出。特别在IT时代,对物流服务提出了更高的要求,标准化服务成为物流服务的必然选择。分析了价值链的内涵,指出了物流服务在价值链增值活动中所处的地位、作用,并重点阐明了基于价值链的物流服务标准化的原则、模式。

The logistics service provides, as an important part of supply chain, have a core role on providing value-added logis- tics services to their relationships. I^gistics services involve extensive range which is influenced by person. So how to standardize the services becomes more and more important. In IT era, logistics services are requested strictly and sufficiently. Service stan- dardization is a necessary choice. It analyses the status of logistics services in value-added activity to the whole supply chain. It clarifies the processes, contents of the logistics services based on value chain.