摘要
数字参考咨询服务离不开控制。开放的数字参考咨询应该在适当的调整与控制、约束与规范的条件下进行。本文通过对数字参考咨询项目事前控制、事中控制及事后控制的逐一分析,构建了数字参考咨询服务运行控制机制,以期加强服务质量控制。
Control is absolutely necessary for Digital reference service.Open digital reference should be an appropriate adjustment and control,restraint and normative conditions.After conducting Control Analysis in advance, in the event and after event to the digital reference project, the author builds a digital reference service operation control mechanisms with a view to enhancing its services quality control.
出处
《图书馆学研究》
CSSCI
北大核心
2010年第1期79-82,共4页
Research on Library Science
关键词
数字参考咨询服务
控制
运行控制机制
digital reference services control operation control mechanism
