摘要
目的建立以人文服务为基础的科学的病案管理机制,提高病案利用者的满意度。方法对病案利用者用随访方式进行调查,通过统计满意度分析病案管理质量。结果引入病案人文管理机制,2009年病案利用者的满意度明显提高。结论引入病案人文管理机制,能有效地提高医院的医疗质量和服务质量,对构建和谐的医患关系具有极其重要的意义。
Objective To establish a scientific mechanism of medical records management based on human services in order to improve satisfaction of medical record users. Methods Medical records users were investigated in follow-up manner,and statistical analysis of satisfaction was employed to analyze the quality of medical records management. Results The satisfaction of medical records users was improved significantly in 2009 with the introduction of humanistic mechanism of medical records management. Conclusion Introduction of humanistic mechanism of medical records management can effectively improve the medical quality and service quality of hospital,which has an extremely important significance to build a harmonious doctor-patient relationship.
出处
《中国病案》
2010年第5期13-14,共2页
Chinese Medical Record
关键词
人文管理
服务质量
满意度
Humanistic management
Service quality
Satisfaction
