1Handfield R B.Green supply Chain:Best Practices From the Furniture Industry Proceedings Annual Meeting of the Decision Sciences Institute.USA.1996 (3):1295-1297.
2Samir K.Srivastava.Green supply-chain managements state-of-the-art literature review.International Journal of Management Reviews.2007:53-80.
3Nicole Darnall,G.Jason Jolley and Robert Handfield.Environmental Management Systems and Green Supply Chain Management:Complements for Sustainability?Bus.[J].Strat.Env.2008:30-45.
4Foster George, Mahendra Gupta. qhe Customer Profitability Implications of Customer Satisfaction[ R]. John M School of Business,Washington University in St Lauis, 1999.
5Shields Michael D. Research in management accounting by north americans in 1990S[J]. Journal of Management Accounting Research, 1990, 9: 3-6.
6Joseph A Ness, Micheael J Schroeck, et d. qhe role of ABM in measuring customer value[J]. Strategic Finance, 2001, April:38-49.
7Berber Paul D, Nash Nada I. Customer lifetime value: Marketing models and applications[ J]. Journal of Interactive Marketing,1998, 12(1): 17-31.
8Mulhem Framis J. Customer profitability analysis measurement, concentration, and research directions [ J ]. Journal of Interactive Marketing, 1999, 13(1): 25-40.
9Wayland Robert, Paul Michael Cole. Customer Connections: New Strategies for Growth Boston[ M]. Harvard: Harvard Business School Press, 1997. 267.
10Rakesh Nirai Guota. Customer profitability in supply chain[J]. Journal of Marketing, 2001, 65: 1-16.
