基于移动政务的海事服务系统

Promotion of Maritime Business Based on Mobile E-government

中国港口传统的报港和巡察方式依赖于人工操作,流程复杂,效率低下。该文研究基于移动技术的报港平台的架构模型与服务创新的模式。通过采用移动技术和现代信息技术,重新组织和设计港口工作流程。首先,通过短消息报港直接报港,提高了服务效率和船民满意度。然后,通过移动信息平台能够支持突发事件的应急处置。并且,通过移动技术改变工作流管理模式,审批等操作可以高效率流转。该系统在相关海事单位的实际运行结果表明,其能够显著提高服务质量,提高港口生产效率,具有推广价值。

The traditional inland port report and inspection rely on manual operation,working procedures of which are complicated and inefficient.This paper studies the structure model of harbor report platform which is based on the mobile technology and the mode of ser-vice innovation.In this research,mobile technology and modern information technology are used to reorganize and redesign the harbor workflow.Firstly,we can improve service efficiency and the satisfaction of boat runners by reporting harbor via short message.Then,we can deal with urgencies via the mobile messaging platforms.Moreover,the efficiency of auditing and other process can run at a high effi-ciency through the change of management model caused by mobile technology.The real application in maritime agencies indicates that the system can increase the service quality remarkably and increase the productivity of port;therefore,it is worthy of being further promot-ed in a wider extent.